Bog header

 
            

Authors

Ira Koretsky
(click for all of Ira's posts)
Duane Bailey
(click for all of Duane's posts)
Guest Bloggers
(click for all of our posts from guest authors)

 

Archive

« September 2017 »
Mon Tue Wed Thu Fri Sat Sun
        1 2 3
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30  
Tuesday, December 15, 2015

A Culture of Excellence Begins with Attitude

Written by  Duane Bailey

An organization's vision statement proclaims its desire to be the very best. Its top leaders are the personification of excellence in everything they do.

Yet, many of its employees are content with mediocrity and the lackluster performance that invariably follows. It can be a frustrating experience for the movers and the shakers in any organization – who must confront a wall of indifference, a lack of engagement and an omnipresent sense of laziness at the office on a daily basis.

Why is this?

It all starts with attitude. Some years back, I wrote a post on the importance of attitude. When my youngest son, who is now a first-year student at the University of Virginia (UVa), was playing basketball in junior high, I noticed a poster on the wall of the gym that read, "Attitudes Are Contagious. Are Yours Worth Catching?" He took that idea to heart that day and let it guide him as he pursued his dream of gaining admission to Virginia's flagship university over the high school years that followed.

Attitude cannot be taught. I suppose that's the reason the Walt Disney Company is known for its practice of hiring more for attitude and less for experience. So, yes, a culture of excellence begins with attitude...at hiring time.

Beyond the initial hire, however, attitude can be cultivated. It takes a commitment from management to set measurable performance objectives, to be engaged and to hold people accountable – "inspect what you expect," if you will. It takes a realization that there are consequences – both positive and negative – to how employees perform or fail to deliver. Even my college-aged son knew early on in his high school career that unless he built sufficient rigor into his schedule, worked hard to earn a competitive grade point average and achieved an SAT score in the top percentile, gaining admission to UVa wasn't going to happen.

If you're a senior manager, my challenge to you is this: take stock of your organization as you begin the new year. Are the attitudes of your employees contributing to the culture of excellence you aspire to? Or, are they holding your organization back?

Remember, a culture of excellence begins with attitude.

Duane Bailey

Duane Bailey

Duane Bailey is a regular contributor to The Chief Storyteller® online conversation. He has helped organizations of all sizes drive growth in revenues and market share through the development and delivery of key business messages that resonate with target audiences. He holds an MBA in International Business and a BS in Marketing. He brings 28 years of experience in marketing communications and high technology sales.

Website: www.TheChiefStoryteller.com E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Leave a comment

Make sure you enter the (*) required information where indicated.
Basic HTML code is allowed.